Cathay Pacific Visitors
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Cathay Pacific Airways, one of Asia's leading airlines, sought to streamline visitor experiences at its bustling Hong Kong headquarters. With thousands of daily visitors including partners, vendors, and executives, the airline needed a modern, secure, and efficient system to replace outdated manual processes. Our team at Sharp Peak partnered with Cathay Pacific to deploy Eptura Visitor, a cutting-edge visitor management solution designed to enhance security, compliance, and operational efficiency.
The project kicked off with a thorough assessment of Cathay Pacific's needs, focusing on high-traffic areas like reception lobbies and executive floors. Eptura Visitor's cloud-based platform was customized to integrate seamlessly with existing access control systems, enabling pre-registration, digital check-ins via kiosks or mobile apps, and real-time notifications. Key features included badge printing with QR codes for contactless entry, health screening questionnaires to align with post-pandemic protocols, and robust data analytics for visitor trends.
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mplementation was swift and minimally disruptive, completed in under eight weeks. Our experts conducted on-site training for over 50 staff members, ensuring smooth adoption. The system now handles visitor data securely, complying with GDPR and local Hong Kong privacy regulations, while reducing check-in times by 40%.
The results have been transformative. Cathay Pacific reports improved security with automated watchlist screening and audit trails, fostering a safer environment. Visitor satisfaction has surged, thanks to intuitive interfaces and personalized welcome messages. Operationally, the airline has gained insights into peak visit times, optimizing resource allocation and reducing administrative overhead.
This deployment underscores our commitment to delivering tailored workplace solutions. By empowering Cathay Pacific with Eptura Visitor, we've not only modernized their headquarters but also supported their vision of excellence in global aviation. We're proud to contribute to their ongoing success.